| Q: | How do I send my laptop to 800 Tech for repairs ? |
| A: | If you are experiencing problems with your laptop or notebook, please open a new case through our online Service Request Form. Upon submission, you will receive a Case ID Number and shipping instructions. |
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| Q: | What are your laptop repair rates ? |
| A: | Our laptop and notebook repair and data recovery services are offered with a flat-fee labor cost! We offer competitive pricing for all levels of repair. Some of our most popular services include laptop repair, notebook repair, laptop screen repair, laptop LCD screen replacement and data recovery. Basic repairs for home users begin at just $75. With our unique Labor Pass Warranty program, you can save 100% of your labor costs and pay only for parts for the duration of your warranty. |
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| Q: | What are component level repairs ? |
| A: | Component repairs are made to the motherboard of your laptop. We make component level repairs whenever possible, because this is a less expensive option for our customers, who generally prefer not to replace the motherboard and other costly parts. Keep in mind that we offer 24 hour component repairs, and when you have a labor pass warranty, you pay only for the parts! |
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| Q: | Do you offer a guarantee that you can fix my laptop ? |
| A: | Our technicians are industry leaders, and are specially trained to repair all makes and models of laptops. But, there are going to be situations where we are unable to repair a laptop. This is why we offer a complete FREE evaluation and diagnosis of all problems as reported prior to beginning ANY repairs. |
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| Q: | How can I help to expedite the repair of my laptop ? |
| A: | - Be as specific as possible when creating a service request. Include as much information as possible so that our technicians know where to begin with the evaluation of your laptop.
- Make sure that you are providing us with the best possible contact information, so that we are able to contact you in the event of a problem or to give you the results of our evaluation.
- Enter the correct payment information when paying online.
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| Q: | How long will it take for my laptop to be returned to me ? |
| A: | We will repair your laptop within 24 hours. Some delays are possible due to the parts availability. |
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| Q: | Will I see a quote prior to repairs being made ? |
| A: | Absolutely! We offer free estimates and complete quotes for all repairs. We NEVER make repairs until we receive permission from you! Within few hours of when your laptop arrives, a service technician will call you to discuss our findings, and to give you a complete estimate of the charges. |
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| Q: | Why should I select 800 Tech over other repair centers ? |
| A: | Our technicians are factory trained industry-leading repair technicians with many years of experience. We specialize in laptop repair and data recovery. Our data recovery is done in a highly advanced cleanroom environment, and our technicians are vigilant about avoiding static, dirt and other objects which could inhibit the ability to repair your laptop. While we may not be able to repair every laptop, we can definitely help you to determine when your laptop has experienced a major problem and when it might just be time to buy new. |
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| Q: | Is there a difference between laptop and notebooks ? |
| A: | Honestly, today the two terms are almost identical. However, older models of notebooks tend to be much smaller and lighter than laptops. |
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| Q: | My battery will not charge, should I just get a replacement ? |
| A: | The answer to this question is – it depends. If your battery will not charge, but your laptop will run on AC power, then yes you need to replace the battery. You can order one through your manufacturer. If your laptop battery will not charge and the AC power adapter is not keeping your laptop up and running the problem is more than likely a bad power jack. We offer the best power jack replacement program in the industry! |
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